Frequently Asked Questions
To help you fully enjoy your spa experience, we have gathered some answers to frequently asked questions that will help prepare you for a day of pampering. Our wish is for you to be comfortable, relaxed and feeling wonderful.
What is the best way to schedule my spa appointments?
To ensure the availability of services you would like to experience, we strongly recommend that spa appointments be arranged well in advance of your day of treatment by calling us at 828-575-2196. If you are staying at The Crowne Plaza Resort, we encourage the arrangement of your spa appointments when booking your room reservations. Please feel assured that our therapists are certified /licensed professionals and will do everything they can to make you feel comfortable throughout your spa experience.
When should I plan on arriving for my spa treatments?
To maximize your spa experience please arrive 10 to 15 minutes before your first scheduled appointment. This will allow you to prepare yourself at a gentle pace for your treatment. Prior to your scheduled service, you may enjoy a sauna or just recline in your robe in the spa lounge. Each service is scheduled precisely on time for your convenience and as a courtesy for the next guest.
What is considered proper spa attire?
We provide complimentary slippers and a luxurious robe for all of our spa guests. In preparation for your service, please disrobe to your comfort level. All of our staff are professionally trained in appropriate draping to ensure your modesty and comfort levels are always taken into consideration.
*We request that you do not bring any valuable items to the spa. Adelaide Spa is not responsible for lost or damaged items.
What is considered proper etiquette in the tranquil environment?
In order to maintain the peaceful and soothing environment that you have chosen to experience, we ask that you turn off your cell phones and pagers before entering through the door to the tranquility room. Additionally, we promote a smoke-free environment.
What is included in your amenities?
Our sauna is complimentary for guests who have scheduled spa services. The spa offers complimentary house made spa water, coffee and teas.
What should I expect in the way of gratuities?
Our services do not include an automatic gratuity. You are welcome to leave a gratuity for your therapists upon check-out, 20% is the standard. We do add automatic gratuity to parties of four or more.
What is the preferred method of payment?
We accept all major credit cards, debit cards, room charges to Crowne Plaza Resort, gift certificates and cash.
What is your cancellation policy?
If you must cancel your service, we request a 24-hour advance notice to avoid cancellation or no-show appointment charges. In the case that 24-hours notice is not provided, the full service amount will be charged on any late cancellations or no-show appointments.
What is your spa age requirement?
For younger children, our spa has a unique feature that we offer onsite childcare while you enjoy your treatments. Our mission is to maintain the integrity of the relaxing, nurturing atmosphere. We respectfully request that guests do not bring their children with them to the treatment area. No children under the age of 10 will be allowed in the spa waiting areas in order to maintain a relaxing experience for all guests. We have coloring pages and children are welcome to wait in the lobby of ARCD.
For older children, they may receive services if accompanied by a parent or with signed parental permission.
How do you handle special medical needs?
When arriving at the spa you will be asked to complete a brief guest pre-treatment form to assist the therapists in providing you with the best possible treatment. To ensure your safety and comfort, please disclose any pertinent medical conditions that may affect your spa experience on this form. Adelaide Spa assures and maintains confidentiality of the highest professional standard.
What if I am pregnant?
Mothers-to-be that are safely in their second trimester may receive a prenatal massage. We encourage you to check with your physician before booking any spa services. We will not, however, perform wraps, hot stone services, deep tissue work or strenuous massage if you are pregnant.